Frequently Asked Questions

Website & Services

If you have a specific vehicle in mind or certain criteria you want, you can use our Search or Advanced Search features to locate the vehicle on our site. If you haven't decided, you can browse our stocks by navigating to the "Vehicles for sale" section.

Yes, you can! With access to every car auction in Japan, we can certainly find the vehicle that fits your specifications. More than 80,000 vehicles are on auction every week.

Sakura-Cars website has Page for Customer Page and there: “My Purchases”. Use My Purchases, to follow all steps of an order, from initial inquiry to completion. You can check on the status of a transaction (inquiry, waiting for payment, waiting for information, in preparation, shipping or completed), see shipping information (ETD, ETA, port of departure, port of discharge), pass on information to your sales consultant and download a copy of all related documents (proforma invoice, B/L, inspection certificate and export certificate).

Some auction houses don’t allow us to use their pictures. We have to wait until the vehicles are in our yard for our staff to take pictures of them. It usually takes 2-3 days for these pictures to be taken, but the pictures will always be uploaded.

Vehicles will be delivered to you within 6 to 8 weeks. This includes the clearing time.

Shipment

Consignee name - name of importer legally allowed to receive the vehicle.

Notify party - name and contact details of the person who should be notified of the arrival of the cargo, and could be the actual buyer or receiver of the vehicle, clearing and forwarding agent, or dealer.

DHL address - is the address where all documents (B/L, Export Certificate and Inspection Certificate) will be sent.

Some countries require it, some don't. For information on the current regulations of a certain country, please refer to the local customs office.

Sakura-Cars website has Page for Customer Page and there: “My Purchases”. Use My Purchases, to follow all steps of an order, from initial inquiry to completion. You can check on the status of a transaction (inquiry, waiting for payment, waiting for information, in preparation, shipping or completed), see shipping information (ETD, ETA, port of departure, port of discharge), pass on information to your sales consultant and download a copy of all related documents (proforma invoice, B/L, inspection certificate and export certificate).

Yes. Some changes may occur in the shipping schedule as decided by the shipping company for various reasons. These may include weather issues, technical issues, etc., all of which are beyond Sakura-Cars control.

Sometimes a shipping company may plan a journey without yet having decided an ETA. In such situations, we will inform you of the ETA as soon as we receive this information from the shipping company.

Our team of customer service specialists will track your shipment details from the moment you place the order till the point of delivery, just email us the reference number in the email subject to get an update on the current status.

Pricing & Payments

  • FOB (Free on Board) price is the cost of a vehicle without any additional expenses, like insurance or freight. It is the most commonly displayed price.
  • C&F (Cost and Freight) price, also known as CFR, is the cost of the vehicle plus freight.
  • CIF CIF (Cost Insurance and Freight) price is the cost of the vehicle plus insurance and freight.
  • STOCKLIST *All vehicles on Sakura-Cars are listed by FOB price. Once yousend an inquiry you will be asked to select its port of discharge.

We accepts payment through bank transfer, Paypal and Credit Card.

A proforma invoice is an estimated invoice, or quote, issued by Sakura-Cars. This document contains the type and quantity of each vehicle ordered, their value, and other information such as insurance and transportation costs. After receiving this document, you will need to pay the price quoted on this invoice so shipment procedure can start.

Please process payment for your vehicle within 3 business days after reserving it. The payment needs to appear in our bank account before the shipment process can begin.

Yes, you can cancel the order but you will be charged 20% of the total order value.